Terms of service

Last Updated: 2025

Welcome to MonisAnasJewelers ("we", "our", "us"). By using our website, purchasing from our store, or interacting with our services, you (“customer”, “you”) agree to the following Terms of Service. Please read them carefully before using our website.

1. GENERAL CONDITIONS

  1. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

  2. We reserve the right to refuse service to anyone for any reason at any time.

  3. You agree not to reproduce, copy, sell, or exploit any part of the Service without our written permission.

  4. All products displayed on our website are subject to availability.

2. ACCURACY OF INFORMATION

  1. We make every effort to display product colors, materials, and details as accurately as possible. However, slight variations may occur due to lighting, screen settings, or handmade craftsmanship.

  2. We are not responsible if information on the website is inaccurate or outdated. The material is provided for general information only.

3. PRICING & PRODUCT CHANGES

  1. Prices for our products may change without notice.

  2. We reserve the right to modify or discontinue products at any time.

  3. Promotions, discounts, and offers may be withdrawn without prior notice.

4. ORDERS & AVAILABILITY

  1. We reserve the right to cancel or limit quantities purchased per order, per household, or per customer.

  2. Orders may be cancelled if we suspect fraudulent or unauthorized activity.

  3. If an item becomes unavailable after you place an order, we will notify you promptly.

5. SHIPPING & DELIVERY

  1. Delivery times are estimates and may vary due to external factors.

  2. We are not responsible for delays caused by courier services, customs, or weather conditions.

  3. Risk of loss or damage passes to you upon delivery to the shipping carrier.

6. RETURNS, REFUNDS & EXCHANGES

Our full Refund & Exchange Policy applies to all purchases and is available on our website.

  1. Items must be unused, unworn, and in original packaging for standard returns.

  2. Used items may qualify for partial refund/exchange as per policy.

  3. Certain items cannot be returned, including:

    • Custom-made jewelry

    • Personalized engravings

    • Final sale items

  4. Shipping fees are non-refundable.

7. PERSONAL INFORMATION & PRIVACY

  1. Your submission of personal information is governed by our Privacy Policy.

  2. We do not sell, rent, or share personal information except where required to fulfill your order.

8. PROHIBITED USES

You may not use our site or products for:

  • Illegal or fraudulent purposes

  • Violating laws or regulations

  • Infringing on intellectual property rights

  • Interfering with website security

  • Uploading viruses or malicious code

  • Harassing or abusing others

We reserve the right to terminate your access for any prohibited activity.

9. WARRANTIES & LIMITATION OF LIABILITY

  1. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

  2. We are not liable for any direct, indirect, incidental, or consequential damages arising from:

    • Use or misuse of our products

    • Errors on the website

    • Shipping delays

    • Unauthorized access to your information

  3. All jewelry is handcrafted; slight variations and imperfections are normal and not considered defects.

10. INDEMNIFICATION

You agree to indemnify and hold Monis Anas Jewelry harmless from any claim or demand arising from your breach of these Terms or violation of any law or rights of others.

11. GOVERNING LAW

These Terms are governed by the laws of Pakistan. All disputes will be resolved in accordance with Pakistani law.

12. CHANGES TO TERMS

We may update, modify, or replace parts of these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

13. CONTACT INFORMATION

For questions or support regarding these Terms, please contact:

📧 monisanasjewellers@gmail.com