Frequently Asked Questions (FAQ)

Monis Anas Jewelry — Since 1985

Are your products made of real silver?

Yes. Every piece we offer is crafted from certified 925 sterling silver, ensuring long-lasting shine and purity.

Are online products different from the ones available at your store?

No, all items online are the same as those available in-store.
However, some designs may temporarily be available in-store only. If you see something at our physical location that isn’t listed online, simply contact us — we will arrange it for you.

Are online prices the same as in-store prices?

Yes. Whether you shop in-store or online, our prices remain consistent.

Is there any purchase limit on online orders?

No limits — you may order as much as you like.

What payment methods do you accept?

For online purchases, we accept:

  • Cash on Delivery (Pakistan only)

  • Debit & Credit Cards (local & international)

  • PayPal

  • QisstPay

How does Cash on Delivery (COD) work?

COD is available only within Pakistan.
You pay in cash when the parcel arrives at your doorstep.
Please keep the exact amount ready, as delivery riders may not carry change.

What happens after I place my order?

Once you place an order, you will receive a confirmation call or email within 24 hours, along with your order number.

What are your delivery times?

Delivery times depend on availability and quantity.

  • Pakistan: 10–15 working days

  • International courier: approx. 2–2.5 weeks

  • Airmail international: 3–4 weeks

If delays occur, our team will notify you.

What if an item is out of stock?

If something is unavailable, we will custom-make it for you.
Crafting time varies based on the design and quantity.
You will be informed once your custom piece enters production.

How can I track my order?

Your confirmation email includes a tracking link.
Click “Track Order”, enter your order number, and you will see the latest status.

What if I lost my order number?

You may email us with:

  • Full name

  • Address

  • Email / phone number

  • Approximate order date

Our team will help retrieve your order details.

What is my Customer ID?

Once you register and place an order, you will receive an email containing your Customer ID.
It is used for:

  • Updating personal information

  • Making changes to an order

  • Tracking or resolving order-related queries

Can I change or cancel my order?

Yes, but only within 24 hours of placing the order.
After 24 hours, the item usually enters production and cannot be altered.
We will still try our best to assist you where possible.

What does an “Error” message in order status mean?

It means our team needs clarification about your order.
We will reach out via phone or email.
Once the issue is resolved, the status will update automatically.

How do I care for my silver jewellery?

To keep your jewellery shining:

  • Avoid perfumes and harsh chemicals

  • Keep away from water

  • Wipe after wearing

  • Store in an airtight pouch

  • Remove before workouts (sweat may dull the polish)

Do you offer custom designs?

Yes, we proudly accept custom orders — from bridal pieces to personalized daily-wear designs.

How do I place a customized order?

Just call the number listed on our website or contact customer support.
Our team will guide you through the process.

What is your refund and exchange policy?

We do not offer full refunds once a product is purchased.
However:

  • Refund: 30% of the price

  • Exchange: 50% of the price

For detailed terms, please visit our Return & Exchange Policy page.